Poko game stands by every player in Bangladesh with one promise — that the fun never becomes a burden.
Your Mental Health
Gaming should be a source of fun, not stress.
Poko game believes that betting and online gaming are a form of entertainment — they should never have a negative impact on anyone's life.
Poko game gives every player the chance to enjoy betting within a framework of clear, fair rules. We never use deceptive offers or aggressive advertising to push users into spending more. Both the possibility of winning and losing are presented equally on our platform. All the information players need to make informed decisions is always readily available. Our support team is here for you seven days a week.
We monitor every account's activity and automatically flag unusual betting patterns with alerts. The poko game team reaches out directly to users when support is needed. Our responsible gaming policy is built in line with Bangladesh's applicable laws and international standards. Every new member is informed about responsible gaming at the point of registration. We believe that building a healthy gaming culture is our social responsibility.
Betting at poko game should be purely for entertainment and excitement — never as a primary income source. We want to remind every player that chasing losses is a risky pattern. Betting should bring you joy, not anxiety. Play within your means and enjoy every moment. Your peace of mind matters most to us.
Problematic gaming behavior often develops gradually and can be hard to recognize early on. If you notice one or more of the signs below in yourself, it's time to take a break and consider seeking support.
Are you in control of your gaming, or is gaming in control of you? Keeping this simple question in mind can make it a lot easier to make the right call.
If things feel like they're getting out of hand, don't wait — contact our support team or seek professional mental health assistance. Acting early is always the smartest move.
Planning is the foundation of a healthy gaming experience. Setting limits in advance keeps the fun intact and reduces the risk of financial or emotional harm.
Decide in advance how long you'll spend gaming each day or week, and stick to it. Your phone's screen time tracker makes it easy to keep tabs on your gaming hours. When your set time is up, close the app immediately and wait for your next session. Prioritize time with family or friends, hobbies, and regular exercise over gaming. Remember, taking breaks actually helps you enjoy gaming more when you do play.
Before you start betting, decide the maximum amount you're comfortable spending. This should come only from your entertainment budget — never use money set aside for essentials or savings. If you lose, treat it as the cost of entertainment and don't chase losses by betting more. poko game offers a deposit limit feature to help you stay within your budget. Track your spending monthly and check that your gaming expenses stay in line with your overall entertainment budget.
Poko game provides a range of effective tools and features to help you stay in control of your gaming experience. Using these features is entirely your right, and we see it as a courageous step.
Set daily, weekly, or monthly deposit limits. Once a limit is set, it cannot be easily increased — protecting you from overspending. You can activate this feature at any time from your account settings.
If you feel like you need a break, you can pause your account for anywhere from 24 hours to several weeks. Logging in or placing bets will not be possible during this time. Once the break ends, your account reactivates automatically.
If you need an extended break from gaming, the self-exclusion option lets you fully deactivate your account for a set period and prevents new accounts from being opened. Our support team is ready to guide you through the process.
You can view a detailed report of your betting history, total deposits, and spending at any time. This information helps you assess your own habits and make any changes you need. Transparency is our policy.
Poko game strictly prohibits anyone under 18 from registering or placing bets. Age verification is mandatory at sign-up, and additional checks are carried out whenever there is any doubt. Our system automatically works to detect underage users, and any such account is closed immediately. We urge parents to install parental control software on your devices to prevent children from accessing online gaming sites. Make sure all family members are aware of responsible gaming. If you suspect an underage person is using our platform, please contact our support team right away.
Providing your date of birth at registration is mandatory, and it is completely impossible for anyone under 18 to complete the sign-up process.
Identity must be verified via national ID card or passport before a withdrawal can be processed. This ensures that the account holder is a verified adult.
Our system automatically detects unusual activity and, where necessary, temporarily suspends accounts for investigation.
If an underage user is identified, the account is closed and any deposited funds are returned through the appropriate process.
Gaming is just a small part of life. The real key to happiness is staying attentive to your family, friends, health, and career.
Spend quality time with your family and never let gaming stand in for family responsibilities. Talk openly with your loved ones and keep them in the loop about your gaming habits. Their support will help you maintain healthy boundaries. Use the time away from gaming to be present with your family — it will only strengthen your relationships. Remember, family happiness is worth far more than any betting win.
Regular exercise, enough sleep, and a balanced diet help reduce stress and keep you healthy. When stress builds up, turn to meditation, a walk, or something creative instead of using gaming as an escape. Hobbies like reading, cooking, or gardening can give you a healthy break from gaming. Stay mindful of your mental wellbeing and seek expert advice when needed. A healthy body and mind help you make better decisions in every area of life.
Your professional and financial goals should always come before gaming. Don't count on betting as a source of income — it's entertainment, not a paycheck. Treat gaming spend as a small part of your monthly entertainment budget. Build habits around saving and investing, and plan for your future. True financial independence and security should be your real goal.
Gaming addiction is a mental health issue, and seeking professional help for it takes courage — there is absolutely no shame in it. In Bangladesh, you can reach out to the National Institute of Mental Health (NIMH), the Kaan Pete Roi helpline, or a local mental health specialist. The poko game support team is also ready to point you toward the right resources. Remember, acknowledging the problem is the first step toward solving it.
Support email: support@pokogame.app
Here you'll find answers to the questions we're asked most often.
At poko game, your betting experience should always be enjoyable. Play within your limits, stay well, and reach out to us whenever you need. We're always here for you.