Poko game places the highest priority on the privacy of users in Bangladesh. This policy clearly outlines what information we collect, why we collect it, and how we keep it secure.
Last Updated: January 2026
By registering on or continuing to use the poko game platform, you are deemed to have agreed to this Privacy Policy. This policy explains how your personal data is processed and what rights you have. We believe transparency is the best privacy practice, so everything is explained in straightforward language. If this policy is updated, we will notify you on the platform, and the latest version will always be available on this page. Feel free to reach out to our support team with any questions.
A detailed breakdown of the different types of information we collect is provided below.
At registration, we collect your full name, mobile number, email address, and date of birth. This information is used to verify your account and confirm you meet the legal age requirement. As a platform operating in Bangladesh, we comply with KYC regulations. Your data is always stored in encrypted form and protected against unauthorized access. Passwords are never stored as plain text — they are always kept in hashed format.
When you use the poko game platform, your device type, operating system, browser name and version, IP address, and screen resolution are recorded automatically. This information helps improve platform performance and supports security monitoring. Device data plays a key role in detecting suspicious logins or unusual activity. For mobile app users, the app version and push notification token may also be collected. This information is never shared with third-party advertisers.
Payments in BDT are processed via bKash, Nagad, or bank transfer, and the associated mobile number or account details are stored securely. We never store full card numbers or banking credentials. Transaction records are retained for a defined period as required by law. Payment gateway data is handled through trusted third-party payment processors, each operating under their own privacy policy. Any suspicious financial activity detected must be reported to the relevant authorities.
We analyze behavioral data such as which games you play, which events you bet on, how long you spend on the platform, and which pages you visit most. This analysis helps us deliver a personalized experience and improve platform performance. Unusual betting patterns are also monitored to support Responsible Gaming. Although usage data is collected and analyzed, it is always used in anonymized or masked form for statistical purposes only. You may request to view your own usage data at any time.
If you contact our support team, records of that interaction may be retained to help improve our service quality. Information provided in complaints, feedback, or requests is deleted within a set timeframe once its purpose has been fulfilled. All communications via email or live chat are kept strictly confidential. No third party has access to this communication data.
Your approximate geographic location is determined based on your IP address, primarily to verify regional service availability. We do not collect GPS or precise location data from mobile devices unless you have explicitly granted permission. This information is used to confirm access from Bangladesh and is not used for any advertising purposes.
Poko game processes your personal information only for legitimate, declared purposes. We never use your data for unrelated or excessive purposes. User benefit and security are kept at the forefront of every data use decision. All processing is conducted in compliance with applicable laws in Bangladesh. The main purposes are outlined below.
Your information is used to verify your identity, process password resets, and send important account-related notifications. It is also essential for preventing duplicate accounts and detecting fraud, as well as for two-factor authentication to ensure secure login.
Your usage patterns are analyzed to deliver more relevant game recommendations, personalized promotions, and an improved overall experience. Understanding which parts of the platform see the most activity helps us prioritize development efforts. Usage data also helps improve the performance of the mobile app.
Your data is used to detect unusual betting patterns, suspicious financial transactions, and unauthorized account access attempts. To promote responsible gaming, excessive betting behavior is monitored and support may be offered where needed. This data is also used to meet applicable legal requirements in Bangladesh.
Poko game uses advanced security technology to keep your information safe.
All data transmitted to our platform is protected by SSL/TLS encryption, making it extremely difficult for any third party to intercept. Sensitive data stored on our servers is secured with AES-256 grade encryption. Passwords are stored using the industry-standard bcrypt hashing algorithm, which is highly resistant to cyberattacks. Regular security audits and penetration testing are conducted to identify and address vulnerabilities. Firewalls and intrusion detection systems remain active at all times.
All relevant data is retained while your account is active. Following a closure or deletion request, personal data is permanently deleted within 90 days unless legal requirements mandate otherwise. Financial transaction records must be retained for a specified period in accordance with the directives of Bangladesh's financial regulatory authorities. The deletion process also covers backup systems, ensuring it is secure and complete. Once deleted, data cannot be recovered.
In the event of a security breach where your personal data may be at risk, we will notify affected users within the timeframe required by law. Every security incident is thoroughly investigated and remediated promptly. poko game treats data protection as an ongoing process and continues to invest in both technology and training.
We do not sell your data. However, limited information may be shared in specific circumstances — each of these is clearly explained below.
Only the minimum information required to complete transactions via bKash, Nagad, or our banking partners is shared. These partners follow strict security standards of their own and use the data solely for processing transactions.
Information may be disclosed to government or regulatory authorities in compliance with applicable Bangladeshi law or court orders. In such cases, only the minimum information strictly necessary to meet the legal requirement is provided.
Limited data may be shared under contract with trusted service providers for purposes such as cloud hosting, email delivery, or technical support. Strict Data Processing Agreements (DPAs) are in place with each service provider.
Your data is never shared with advertisers, data brokers, or unrelated third parties under any circumstances. Selling or renting your data is strictly against poko game's policy.
Poko game is committed to ensuring you remain in control of your personal data.
You may request a copy of your personal data held by us at any time. Such requests are typically fulfilled within 30 business days. Your data can be provided via email or through your account dashboard. Identity verification is required before any data is released, to ensure your information is not disclosed to anyone else.
If your profile contains incorrect or outdated information, you may request a correction. Some details, such as your contact address or language preference, can be updated directly from your account settings. Changes to KYC-related information may require additional supporting documents for verification. Correction requests are typically processed within 15 business days.
You may request the deletion of your account and associated personal data. However, certain information may need to be retained for a specified period where legal obligations require it. Any outstanding transactions or disputes must be resolved before a deletion request can be processed. Whether re-registration using the same email or mobile number is possible after account deletion depends on applicable regulations.
To request access to, correction of, or deletion of your data, to raise a privacy complaint, or for any questions about this policy, please contact our data protection team. Send your request by email to: support at pokogame.app — we will acknowledge your request within a maximum of 7 business days. poko game is fully committed to upholding the privacy rights of users in Bangladesh.
The poko game Privacy Policy may be updated from time to time. For any significant changes, we will post a notice on the platform and notify you at your registered email address. For minor changes, only the "Last updated" date at the top of the page will be revised. Continued use of the platform after any changes constitutes your acceptance of the updated policy. We recommend visiting this page regularly to stay informed. Your feedback on any privacy policy changes is always valued.
Direct Notification for Significant Changes
Last updated date always visible
Previous versions available upon request
Fully transparent policy written in plain language